Your orders always come with fully insured shipping and require signature upon delivery. All packages are shipped using FedEx Priority Overnight Delivery service. Carat Craft cannot guarantee delivery dates and is not responsible for any shipping delays that may occur. We recommend choosing a delivery date that allows for at least a three (3) day buffer from when you need your package in hand.

We offer a very flexible Return Policy, so you don't need to worry about placing an order and not liking it. Our Return Policy gives you an opportunity to return your product within 10 days following the receipt of your order as long as it meets the return conditions. Please read our Return Policy for further information.

Care for your jewellery with intention; it'll reward you with lasting beauty.

Remove before engaging in activities that may cause physical damage.

Make it a habit to wear your jewelry as the final touch before heading out and the first to be taken off when returning home.

To extend the life of your jewelry and keep it in optimal condition, please follow the following care instructions:

• Leave your jewelry at home before engaging in strenuous activities including going to the gym!
• Keep your jewelry away from chemicals such as perfume, hair spray, cosmetics, and lotion.
• For necklaces, clasp the necklace when removing it to assure the chain does not tangle or knot.
• If you have a fine jewelry piece that contains a pearl, extra care should be taken.
• Do not clean pearls with any chemicals, abrasives, or solvents. 
  
  **Carat Craft is not responsible for the loss of diamonds , gemstones or broken metal.